RACV

RACV was in need of a new customer management system for use across their entire sales and service teams. The system enables RACV staff to gain an integrated view of all the products a single customer has purchased including home and car insurance, loans, membership renewals and merchandise.

This project was undertaken by The Hiser Group, experts in usability and user-centred design. I came into the project as a freelancer for interface design and user testing sessions.